We have employed a wide range of security measures to help protect your personal information and transactions.
These measures include data encryption, firewalls, automatic timeouts and SMS. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
Your card security is our highest priority
Verified by VISA
The Mac’s Visa Debit Cards are all registered for Verified by Visa, a service that ensures your protection whilst shopping with your card. Each time an online purchase is made with a participating merchant, Verified by Visa assesses the transactions level of risk. If there’s out of the ordinary card activity detected (perhaps due to its high dollar value or it's a retailer you've never bought from before) you could be required to confirm some personal details in order to check the transactions authenticity.Benefits:
Vigil Intelligent Fraud Protection
The Mac implements the use of Vigil Intelligent Fraud Protection to protect your card 24 hours a day, 7 days a week. This service continuously watches for unfamiliar transactions on your card, suspect transactions like a purchase made in both Camden and London at the same time or unusual spending sprees.
Use The Mac’s Visa Debit Card with confidence. Whether it be over the counter, online or overseas, you can enjoy peace of mind knowing that you’re receiving complete fraud protection and detection services.
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By taking some simple precautions, you can increase your online security.
While technology has made things easier, nothing will protect you against fraud if you are careless with personal information. By keeping your personal information safe and being aware of security, you can play an important part in protecting your personal financial information and preventing fraud. Listed below are areas you can focus on to keep your personal information secure.
The Mac will NEVER ask you to provide personal information (including Member Number, password or VISA Card number) to us via email.
Do not reply to emails that request your:
We will never request such information via an email. ^
To access your accounts, you will need your member number and your password. Your password protects your information. Passwords will only keep outsiders out if they are kept secret!
Here are a few helpful tips to assist you in choosing and using your Online Banking password:
Note: Change your password, or notify us as soon as you suspect your existing password has become known or used by someone else. We require you to chan
Care should always be taken in unknown areas such as Internet cafes and hotels. Ensure you take steps to prevent others from viewing your member number and password. Also be watchful for people who may be watching you type or watching your mouse move around the screen. ^
Only log in to Online Banking by using the Online Banking login link on the top right of our web site.
While bookmarking webpages is convenient, it may mean that you are not accessing the most up to date page. Remember to manually type our website address - www.themaccu.com.au - into your Internet browser.
4. When using Online Banking look for the "Closed Padlock" symbol at the bottom or top right corner of your web browser
When logging into or using Online Banking, look for the closed padlock symbol at the bottom or at the top right corner of your web browser. You can double-click the padlock symbol to view the server security certificate details.
The certificate informs your browser that the web site you are connected to is in fact our website and not a "fake" site. ^
When using Online Banking, check to see that you are correctly accessing our secure site by looking at the address bar at the top of your browser. Check to see that the web address begins with "https://". Web addresses that begin with "https://" are secure sites (unsecured sites start with "http://"). ^
Always log out completely from Online Banking and close the browser session after you have finished. When leaving your computer unattended, you should either shut it down or physically disconnect from the Internet connection. This lessens the chance that someone will be able to continue to use your current connection.
We recommend that you do not access Online Banking via public access computers, eg Internet cafes, universities, hotels etc.
As an additional precaution, the Online Banking system has been set to automatically log out after 5 minutes if your banking session remains unattended. ^
We recommend you install a 'firewall' to protect your computer from unauthorised access over the Internet. A firewall is a software program that filters all Internet traffic between your computer and the outside world. It works to either block or permit Internet traffic to and from your computer. You can use the firewall to protect your home or business computer and any personal information it holds from offensive websites, spam and unauthenticated logins by potential hackers.
Major firewall providers include:
Spam is all unsolicited electronic mail sent out in bulk to individuals that have not consented to receive it. "Spammers" use email addresses harvested from websites or procured by means without the owners' consent.
You can protect yourself from spam in a number of ways:
A filter is a kind of software that sorts incoming emails and rejects those it considers spam.
Spam filters can be very useful but are not perfect. Sometimes they block genuine messages. On other occasions they fail to identify real spam. Because of this, a good approach is to divert emails that have been identified as spam to a 'spam folder'; this way you can manually review the diverted messages to check for any that are genuine.
Protect your Email Address online
Spammers have typically used two techniques for gathering email addresses: 'dictionary attacks' and 'harvesting'. While both of these techniques are now outlawed under the Spam Act 2003, you should still exercise caution.
A dictionary attack occurs where a spammer sends out bulk emails to large numbers of possible addresses in the hope of locating a real email recipient.
Harvesting refers to the process whereby a spammer finds your email address from a publicly available source, for instance where you have registered a domain name or just posted a message on a bulletin board. If you do supply your email address, try to limit the scope of subsequent communications (eg: by ticking a box to indicate that you do not want to receive any further offers or information).
Also, consider using different email addresses for different purposes. This will help to limit the amount of unwanted mail you receive to your main email address.
Protect your Email Address when publishing it on your website
If you want people to be able to get in touch with you through your website, you can limit the risk of spam by using separate, dedicated email address or setting up an online form for visitors to complete (rather than giving them your personal email address). ^
A computer virus is a program that attaches itself to another program, but changes the action of that program so that the virus is able to spread. Anti-virus software is designed to protect you and your computer against known viruses, worms and Trojans.
A Trojan is a malicious program disguised as something harmless, such as a game or a screen saver, which in fact contains hidden code that allows an intruder to possibly take control of your machine without your knowledge.
New viruses are constantly appearing; viruses range from harmless pranks that merely show an annoying message, to programs that can disable or destroy a computer altogether.
Major antivirus software providers include:
Visit the Internet Industry Association National AntiVirus Initiative to find out more and to take advantage of a free antivirus software trial. Major antivirus software providers have agreed to commit to a free trial so that all users, whether corporate, small business or domestic, have the chance to trial antivirus software to find a solution that works best for them.
"Spyware" is the collective name given to software that is installed on your computer to secretly obtain information and send it back to another source. Spyware programs can be installed through a virus or as part of another software installation eg: a "freeware" program.
Spyware can be removed from your computer by:
Virus writers and hackers look for vulnerable areas of software programs to gain unauthorised access to PCs. Publishers of software programs provide updates from time to time to solve vulnerabilities that are discovered in their programs. The publisher will normally release a security upgrade as a 'patch' to your existing program.
You should check your computer security on a regular basis and download the latest security updates. To check for updates and patches you should visit the publisher's website, typically in their 'Download' section.
Use the latest version of your Internet browser. We use 128-bit technology in data encryption to protect your personal information. To take advantage of this feature you'll need to ensure you are using the latest version of your Internet browser. ^
AutoComplete functions remember your personal information and passwords.
We recommend you consider disabling the password auto completion function in Internet Explorer by clicking on Options > Internet Options. Select the Content tab, click AutoComplete and deselect the 'Use AutoComplete for user names and passwords on forms box. You can also clear any stored passwords in this section.
In addition, do not download any computer software that remembers and pre-populates any of your access details required to login to Online Banking. ^
If you print or save copies of your account records or transactions, make sure these are kept in a secure location.
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Want to talk to a real person about The Mac’s Card Security?
You can request a call back from our team to answer your question or call 1300 622 278, Monday to Friday 8am – 5:30pm.
Our Camden, Narellan, Picton or Tahmoor branch teams are also happy to help you with your card security enquiries.
Find out where our local branches are located.
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Testimonial - Paul S 3
The Mac's transparent and honest approach to banking are highly valued attributes. Thank you so much, to all, over the years!! - Paul S
Testimonial - Brodie M
The team at The Mac are always available to help you with whatever you need. They always respond to your queries promptly and nothing is too hard. The Mac is not your normal bank - They're a customer service retailer. Highly recommended
Testimonial 18 - Graham
The Mac over the years has matured and leads by example. The Mac needs and has strong people ensuring motivation and a common path. I believe The Mac gets the best out of people by showing respect for the members and trust in the staff. - G