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A handy guide to Online and Phone Banking


  What is Online Banking?
Online Banking is a secure space where you can view your accounts, download your eStatements, organise BPAYs, periodical payments and update your Online Banking password.
  Can I access Online Banking from my phone?
Yes, you can access Online Banking from your smart phone, laptop or desktop computer. The Mac members can also download The Mac App from Windows, Google Play and Apple App stores free of charge.
  How can I get access to Online Banking?
Access to Online Banking is fast and simple. Call us on 1300 622 278, complete our fast, online form or visit our local branches at Camden, Narellan, Picton or Tahmoor.
  Is it safe to do my banking online?
Online Banking is secure and safe and protected by encryption. It’s is important that you never share your Online Banking login details or passwords with anyone. We encourage our members to be aware of current scams and fraud alerts by regularly visiting the (visiting what?)
  Why do I have to enter the captcha text?
The captcha text is like a digital signature that authenticates that a human is logging in to Online Banking and not a bot.
  What can I use Online Banking for?

You can log into Online Banking to:

  • View your Mac accounts anywhere, anytime
  • Transfer funds to another account
  • Create, modify, cancel and schedule periodical payments
  • Create, modify, cancel and schedule BPAYs
  Can anyone else use Online Banking on my behalf?
No. You must never share your login details with another person. As the account holder, only you may access Online Banking to transact on your accounts.
  What is the difference between ‘current’ and ‘available’ balance?
Current balance refers to any money held within your Mac accounts; including any outgoing payments that are pending. Available balance refers to money that is available for you to spend.
  I’ve accidentally blocked my Online Banking account

If you have entered your member number, password or captcha text incorrectly three times, your Online Banking will be blocked to protect your account. Call 1300 622 278 to reset your Online Banking password.

  How do I set up periodical payments in Online Banking?

Setting up periodical payments is a simple and easy process.

  1. Login to Online Banking
  2. Select ‘Transactions’
  3. Select ‘External Transfer’
  4. Enter the details of your periodical payment
  5. Select Pay Later and complete the details of your periodical payment

You can view, modify or cancel your periodical payments at any time by selecting Future Payments.

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  What is the Phone Banking phone number?
To access Phone Banking, simply call 1300 622 278 and press 1.
  What can I do on Phone Banking?
Phone Banking allows you:
  • Check your account balances
  • Transfer money
  • Make BPAY® payments
  • Access your redraw
  • Listen to your last 5 transactions
  • Listen to the interest you earned on your accounts for the past financial year
  What is my personal access code for Phone Banking?
When you open your membership with The Mac, you’ll be given your access code for phone banking. Your access code is a 6 digit number and can be reset at any time (in case you need something more memorable.)
  How do I get my personal access code reissued?
Resetting your access code is fast and easy; simply ring our team on 1300 622 278.
  Can I access Phone Banking while I’m overseas?
You CAN access Phone Banking while you’re overseas. Simply dial the IDD (International Direct Dialling) number for the country you are in, followed by 61 2 4640 9900. Remember, international call rates will apply.
  How can I give someone else authority to access my accounts?
To assign access to your accounts you will need to complete an Authority to Operate (ATO) Form, which is available from our four local branches at Camden, Narellan, Picton or Tahmoor; or from our Member Service Centre team on 1300 622 278. The level of access you assign to an individual is flexible.
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Want to talk to a real person?

You can request a call back from our team or call 1300 622 278, Monday to Friday 8am – 5:30pm.
Our Camden, Narellan, Picton or Tahmoor branch teams are also happy to help you with your enquiry.

Find out where our local branches are located.

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