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The Mac - friendly, helpful & supportive
Visit your local branch
View all of The Mac's branches
Call us
1300 622 278
Email us mail@themaccu.com.au
Enquire online Use our online enquiry form
Phone Banking
(24 hour service)
1300 622 278
Mail us
PO Box 121, Camden NSW 2570
Report lost or stolen card
1300 622 278  (within Australia)
+61 2 4640 9999  (International)
Business Numbers
BSB no. 802 388
ABN 83 087 650 244
AFSL / Credit licence no. 239933
  Send us a compliment

Happy with the service? Please give us your feedback. We like to pass on Member Compliments to our team.

Please contact us using your preferred contact method from the options listed at the top of this page. We welcome your comments.

  Suggestions for improvement

We want to get it right, and you can help us with your feedback. The ability to have 'your say' is an important part of The Mac's difference. We welcome your comments and suggestions.

Please contact use using your preferred method listed from the contact options listed at the top of the page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

  Make a complaint

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed, please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases can be resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Australian Financial Complaints Authority

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

We welcome the opportunity to discuss your concerns with you.

 


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