You can apply for Hardship Assistance by contacting our Credit Control Team direct on (02) 4640 9921 (Margaret) or (02) 4640 9923 (Lee) 9am - 5pm, Monday to Friday. Alternatively you can download a copy of our Hardship Assistance Application Form and return it to us with any relevant supporting documents by:
Post: The Mac, Attention: Credit Control, PO BOX 121, Camden NSW 2570
Once we receive your application, our Credit Control team will contact you to acknowledge that we've received your application and introduce themselves. Please feel welcomed to contact the team at any time during the processing of your application. We will then assess your application and contact you with in 21 days with the options we believe will benefit you the most.
While your application is being assessed, please continue to repay your loan as much as you can reasonably afford.