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SMS One Time Password FAQ's

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Want to know more about SMS One Time Password? Read on.

  What is One Time Password?

To provide a greater level of security and protection against online fraud, members will be required to register to SMS One Time Password (SMS OTP). 

One Time Password is an extra level of security within Online Banking. The OTP is a unique code which is sent to your nominated mobile phone via SMS.

  When will I need to use SMS One Time Password?

You will be prompted to request an SMS One Time Password for the following functions:

  • Transfer to a New Payee (to another account at The Mac, to an external account or BPAY)
  • Modify an existing Payee
  • Authorisation and Batch Request
  How does it work?

The One Time Password creates a random temporary six digit code which is sent to your nominated mobile phone via SMS. The SMS OTP prompt will only occur when performing certain functions.

It is important that your mobile number is correct and always up to date.

  What if I don't have a mobile phone?

If you don't have a mobile phone you can continue to use Online Banking, however your maximum daily Online Banking transaction limit will be $250.00.

Please contact The Mac on 1300 622 278 if you require any transactions to be processed which are above this limit.

  How do I register if I have not already registered?

You will need to be an Online Banking user in order to register for SMS One Time Password. If you are not registered for Online Banking, please call us on 1300 622 278.

To register, follow these steps:

  • Log into Online Banking
  • Go to Services & Help tab
  • Select SMS One Time Password
  • Click Request
  • Select your mobile number from the drop down list - if it is correct, click Request. If your mobile number is not correct or not displaying, please call us on 1300 622 278.
  • To confirm your request, click OK - a Confirmation receipt will display

Please note, your increased online limit will be updated by close of business Monday to Friday. If you request One Time Password over a weekend or public holiday, your limit will be updated on the next business day. 

We recommend that you nominate a mobile number that is always used by you exclusively. It is important that your mobile number is correct and always up to date. 

Joint members will also need to register for SMS One Time password.

  What are the time limits for One Time Password?

You should receive an SMS message on your nominated mobile within 20 seconds so your transaction can be completed.

If you have not received your SMS OTP within this time, click Get SMS to generate a new code.

The code will expire after 3 minutes. The code is valid for a single session and cannot be used again.

  What happens if I receive an SMS Text and I'm not currently logged into Online Banking?
Please contact The Mac immediately on 1300 622 278 to have the matter investigated.
  Can I use SMS One Time Password security on Online Banking anywhere in the world?

SMS One Time Password is available anywhere that you can receive a standard text message to an Australian mobile phone number only. 

The Mac does not support SMS messages to overseas mobile numbers. If you plan to travel overseas and use Online Banking, you will need to contact The Mac to discuss your options.

  How do I update my mobile number that is registered for SMS One Time Password?
Please contact The Mac on 1300 622 278 to change your registered mobile phone. Once the mobile phone number has been updated, you will be required to re-register for SMS One Time Password and will need to select your new number within Online Banking.
  Can I use the same mobile number on two different Online Banking logins?


  How do Joint Members and Business members register?
Online Banking logins are assigned at the individual client level. Joint members and business members will still log onto Online Banking with their unique log in details to access the account. Each individual will need to register for SMS One Time Password.


Want to talk to a real person about SMS One Time Password?

You can request a call back from our team or call 1300 622 278, Monday to Friday 8am – 5:30pm.

Our Camden, Narellan, Picton or Tahmoor branch teams are also happy to help you with your enquiry.

Find out where our local branches are located.


  Find out more


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