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Code of Practice

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Transparent and ethical banking is non-negotiable.

As a proud member-owned organisation, we operate honestly and ethically. The Customer Owned Banking Association (COBA) is our industry advocate and shares our view of putting members before profits. Held to the same regulatory standards as banks, over 4 millions Australians trust credit unions, mutual banks and mutual building societies as their primary financial institution.

Our Code of Practice outlines our aim to always put our members first. It focuses on member benefits, community involvement, fairer fees and customer service.
As part of our ethical stance on banking, we have 10 key promises that outline how we aim to serve our members.

Our 10 Key Promises to you

  1. We will be fair and ethical in our dealings with you
  2. We will focus on our members
  3.  We will give you clear information about our products and services
  4. We will be responsible lenders
  5. We will deliver high customer service and standards
  6. We will deal fairly with any complaints
  7. We will recognise member rights as owners
  8. We will comply with our legal and industry obligations
  9. We will recognise our impact on the wider community
  10. We will support and promote this Code of Practice
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  • Testimonial - Sharryn H 2

    After dealing with many other banks it has always been a refreshing and pleasant banking experience to go to The Mac. - Sharryn

    Mia Tindale
  • Testimonial - Sharryn H

    I have been a very happy banker with The Mac for about 6 years. My interaction with our local branch has always been a super friendly and professional one. - Sharryn

    Mia Tindale
  • Testimonial - Jane H 2

    Whatever and whenever you needed assistance or just a quick smile and hello over a simple transaction was enough to make your day. Thank you to a wonderful team. - Jane

    Mia Tindale
  • Testimonial - Jane H

    It's amazing, the stark difference between The Mac and a bank; and for me The Mac was exactly what I needed. - Jane

    Mia Tindale
  • Testimonial - Elizabeth T 2

    The Mac have helped me to feel at home, have made very helpful suggestions to deal with my financial needs, all with politeness and pleasantness as if I was all important! Thank you all very much. - Elizabeth

    Mia Tindale
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