Transparent and ethical banking is non-negotiable.
As a proud member-owned organisation, we operate honestly and ethically. The Customer Owned Banking Association (COBA) is our industry advocate and shares our view of putting members before profits. Held to the same regulatory standards as banks, over 4 millions Australians trust credit unions, mutual banks and mutual building societies as their primary financial institution.
Our Code of Practice outlines our aim to always put our members first. It focuses on member benefits, community involvement, fairer fees and customer service.
Our 10 Key Promises to you
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Testimonial - Sharryn H 2
After dealing with many other banks it has always been a refreshing and pleasant banking experience to go to The Mac. - Sharryn
Testimonial - Sharryn H
I have been a very happy banker with The Mac for about 6 years. My interaction with our local branch has always been a super friendly and professional one. - Sharryn
Testimonial - Jane H 2
Whatever and whenever you needed assistance or just a quick smile and hello over a simple transaction was enough to make your day. Thank you to a wonderful team. - Jane
Testimonial - Jane H
It's amazing, the stark difference between The Mac and a bank; and for me The Mac was exactly what I needed. - Jane
Testimonial - Elizabeth T 2
The Mac have helped me to feel at home, have made very helpful suggestions to deal with my financial needs, all with politeness and pleasantness as if I was all important! Thank you all very much. - Elizabeth